Superloop incident

40 Hunter Street, Lewisham, NSW 2049 - Partial Outage

Notice Resolved

Superloop experienced a notice incident on July 18, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 19h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2026, 02:28 AM UTC
Resolved
Jul 18, 2026, 10:24 PM UTC
Duration
19h 55m
Detected by Pingoru
Jul 18, 2026, 02:28 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating Jul 18, 2026, 02:28 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 40 Hunter Street, Lewisham, NSW 2049

  2. identified Jul 18, 2026, 02:38 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  3. monitoring Jul 18, 2026, 11:39 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 18, 2026, 10:24 PM UTC

    This incident has been resolved.