Superhuman incident

Degraded processing

Ongoing since 07:47 PM UTC, affecting Superhuman and Email sending.

monitoring Nov 02, 2026, 08:20 PM UTC

The change that lowers the load is in production. Sending is still delayed. Notifications and Auto Labels can still be late. Mail stays slow while the backlog clears.

Started
Nov 02, 2026, 07:47 PM UTC
Resolved
Ongoing
Duration
● 1h 40m
Detected by Pingoru
Nov 02, 2026, 07:47 PM UTC

Affected components

SuperhumanEmail sending

Update timeline

  1. identified Nov 02, 2026, 07:47 PM UTC

    We are having a degradation on the processing capacity due to high DB pressure

  2. identified Nov 02, 2026, 07:58 PM UTC

    Mail is slower than usual. Sending is delayed, and some messages fail to send. Attachment uploads are slow. Notifications and Auto Labels can be delayed. We stopped the change that caused the extra load. A change that lowers the remaining load is merged and waiting to deploy. Sync that already started is still running, so the slowdown continues.

  3. monitoring Nov 02, 2026, 08:20 PM UTC

    The change that lowers the load is in production. Sending is still delayed. Notifications and Auto Labels can still be late. Mail stays slow while the backlog clears.

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