Resolved after 6 hours 4 minutes, affecting Superhuman, on December 3, 2024.
The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.
Affected components
Update timeline
- investigating Dec 03, 2024, 02:29 PM UTC
Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.
- investigating Dec 03, 2024, 02:40 PM UTC
We have identified the root cause of the issue causing delays in email indexing for Ask AI. Our team is actively working on a fix to restore normal indexing functionality.
- monitoring Dec 03, 2024, 05:57 PM UTC
We have implemented a fix for the email indexing delay. While some lag in indexing persists, it is progressively improving. Our team is actively monitoring the situation to ensure indexing resumes at normal speed.
- resolved Dec 03, 2024, 08:34 PM UTC
The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.
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