Is Supabase down?

We are investigating reports of DNS resolution failures affecting a subset of customers connecting to Supabase project endpoints. This appears to be related to a third-party issue with .co TLD resolution impacting multiple DNS providers. Customers may be able to bypass this issue by using a VPN while we work towards resolution. We will update the statuspage when we have more information to share.

The third-party has confirmed a fix has been implemented and we are validating the results with our impacted users.

Our testing has observed that the issue is related to selected ISP resolvers to .co domains. The clients impacted are mainly located in us-east-1, us-east-2 region. We continue to review this issue for resolution with our third party network partner.

We have opened a follow-up issue with our provider to address the continued problems a subset of our customers in the Americas are experiencing with top-level ".co" domain resolution. We will continue to pursue this issue until it is resolved and customers who have reported the issue are able to correctly resolve the domain name.

Our upstream TLD provider believes they have identified the underlying issue, and we are continuing to coordinate with them to review their findings and potential remediation options. In parallel, we are investigating other factors that may be contributing to the ongoing resolution problems affecting a subset of customers. VPNs continue to provide a workaround for impacted end users while our investigation remains ongoing.

Our upstream TLD provider is continuing to make changes to its network routing policies to address this issue. These changes are intended to improve regional traffic routing and reduce DNS resolution failures. We have already begun to see improvements as these changes take effect, but the issue has not yet been fully resolved. We are continuing to monitor the situation closely and work with the provider toward a complete resolution. We will provide another update as soon as more information becomes available.

We are investigating reports of some access issues to Supabase IP addresses from a network provider in Brazil.

We have isolated the issue to a specific Internet provider in Brazil and are working to contact that provider to resolve the issue. We will update the statuspage when we have more information to share.

We have made contact with the ISP in Brazil and are working through their support process for this issue. Customers may be able to bypass the problem by using a VPN or alternative network while we work towards resolution.

We are continuing to contact the ISP in Brazil to work through this issue. Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.

We are continuing to contact the ISP in Brazil to work through this issue: however they have remained unresponsive to outreach. We are exploring other options to get in touch with them. Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.

We continue to work with the service provider to resolve the residual access issues. We have scheduled direct consultations with the provider to attempt to resolve the issue.

We are engaged with senior networking team members at the impacted provider. They are actively investigating the domain name resolution issues we have reported. If you are continuing to experience .co name resolution issues in Brazil, please update your ticket or open a new ticket to let us know so we can add that information to the investigation.

We continue to work with the relevant provider and have seen improvements. We are monitoring the progress that has been made to ensure it continues.