SMS Delivery Failures

Update timeline

1. investigating Apr 18, 2026, 04:30 AM UTC

   We are currently detecting an issue with carriers in the US region for SMS delivery. We are currently working with providers to restore the service. In the meantime, please use other means of authentication such as Duo Push.

2. investigating Apr 18, 2026, 05:39 AM UTC

   [Comment from Opsgenie]System noted: "Statuspage incident message [We are currently detecting an issue with carriers in the US region for SMS delivery. We are currently working with providers to restore the service. In the meantime, please use other means of authentication such as Duo Push.] has changed as [We are continuing to investigate the SMS delivery issue impacting all customers in the US region. Push notifications will continue to work as expected. Further updates will be provided as more information becomes available.]. " on alert: "SMS Delivery Failures"

3. investigating Apr 18, 2026, 07:09 AM UTC

   [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [RESOLVED]. Statuspage incident message [We are continuing to investigate the SMS delivery issue impacting all customers in the US region. Push notifications will continue to work as expected. Further updates will be provided as more information becomes available.] has changed as [The SMS delivery issue impacting customers in the US region has been resolved. SMS passcode authentication is now functioning normally. We apologize for any inconvenience caused and thank you for your patience.]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. " on alert: "SMS Delivery Failures"