Sunshine 811 Outage History

Test Name: Exactix Heartbeat Status Code: 502 Status Text: Service was detected as Down. Check Rate: 900

Test Name: Exactix - Positive Response (Telnet) Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

We are currently investigating an issue with website subscriptions not being activated.

We are currently investigating issues with editing and loading sites.

[Comment from Opsgenie]System noted: "Statuspage incident message [We are currently investigating issues with editing and loading sites.] has changed as [We are continuing to investigate this issue.]. " on alert: "Site Loading and Editing Issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING]. Statuspage incident message [We are continuing to investigate this issue.] has changed as [A fix has been implemented and we are monitoring the results.]. " on alert: "Site Loading and Editing Issues"

[Comment from Opsgenie]System noted: "Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [We are continuing to monitor for any further issues.]. " on alert: "Site Loading and Editing Issues"

Test Name: Exactix - API Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

[Comment from Opsgenie]System noted: "Statuspage incident impact [NONE] has changed as [MINOR]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident message [We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.] has changed as [We are continuing to investigate this issue.]. Statuspage incident component [Domains] status [operational] has changed as [degraded_performance]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are continuing to investigate this issue.] has changed as [The issue has been identified and a fix is being implemented.]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [A fix has been implemented and we are monitoring the results.]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [This incident has been resolved.]. Statuspage incident component [Domains] status [degraded_performance] has changed as [operational]. " on alert: "Customers will see delays with domain transfers."

Test Name: Sunshine 811 Web Site Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

[Comment from Opsgenie]John Nida acknowledged alert: "[StatusCake] Sunshine 811 Web Site status is Down"

We're investigating issues with loading sites.

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We're investigating issues with loading sites.] has changed as [The issue has been identified and a fix is being implemented.]. " on alert: "Connectivity issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [A fix has been implemented and we are monitoring the results.]. " on alert: "Connectivity issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [This incident has been resolved.]. " on alert: "Connectivity issues"

Test Name: VMware Horizon - vdi.sunshine811 Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

We're investigating issues with new trial creation.

We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.] has changed as [We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.]. " on alert: "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts"

[Comment from Opsgenie]System noted: "Statuspage incident impact [NONE] has changed as [MINOR]. " on alert: "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts"

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [RESOLVED]. Statuspage incident message [We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.] has changed as [We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).]. Following components are removed: [Admin Panel]. Following components are added: [Core Authentication Service]. " on alert: "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts"

We’re investigating issues connecting to Squarespace sites.

[Comment from Opsgenie]David Jolly acknowledged alert: "Connectivity issues - 503 errors"

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [RESOLVED]. Statuspage incident message [We’re investigating issues connecting to Squarespace sites.] has changed as [This incident has been resolved.]. " on alert: "Connectivity issues - 503 errors"

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

[Comment from Opsgenie]John Nida acknowledged alert: "Site Loading and Editing issues - due to 503 errors"

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING]. Statuspage incident message [We are continuing to investigate this issue.] has changed as [A fix has been implemented and we are monitoring the results.]. Statuspage incident component [Site Loading] status [partial_outage] has changed as [operational]. Statuspage incident component [Site Editing] status [major_outage] has changed as [operational]. " on alert: "Site Loading and Editing issues - due to 503 errors"

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [This incident has been resolved.]. " on alert: "Site Loading and Editing issues - due to 503 errors"

The issue affecting phone-based authentication and SMS delivery has now been resolved. System performance has remained stable, and all services are operating as expected across deployments. We will continue to monitor for any anomalies, but no further impact is anticipated at this time.

[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "All Deployments: Duo Phone Call and SMS Delivery Failure"

The issue affecting email delivery has been resolved. System performance has remained stable, and all services are functioning normally across deployments. We’ll continue to monitor to ensure ongoing reliability. Thank you for your patience throughout this incident.

[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "All Deployments: Email delivery issues"

[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "All Deployments: Email delivery issues"

Test Name: Technical Support Web Site Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 300

We're currently investigating an issue that is preventing some Commerce features from loading.

We are currently investigating this issue.

We are currently investigating an issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are currently investigating an issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.] has changed as [We have detected the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.]. " on alert: "T-Mobile Services SMS Delivery Issue"

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [We have detected the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.] has changed as [We are starting to see recovery post the fix implemented by our service provider for the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.]. " on alert: "T-Mobile Services SMS Delivery Issue"

We are currently investigating an issue causing phone call authentication failures in India on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.