SumUp incident
[Brazil] Elevated card payment failures (Mastercard / Maestro)
SumUp experienced a minor incident on August 15, 2026 affecting Card Readers and Card Readers: Air & 3G and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2026, 05:14 AM UTC
Status: Identified We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience. Affected components Card Readers (Partial outage) Online Payments (Partial outage) Card Readers: Solo (Partial outage) Card Readers: Air & 3G (Partial outage) Card Readers: Top & Top NFC (Partial outage) Card Readers: Total, On & Super (Partial outage) Refunds (Partial outage) Tap to Pay on Android (Partial outage) Payouts (Partial outage) Payment Links (Partial outage) Tap to Pay on iPhone (Partial outage) Solo Cloud API (Partial outage)
- resolved Aug 15, 2026, 05:54 AM UTC
Status: Resolved Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience. Affected components Payouts (Operational) Payment Links (Operational) Card Readers: Top & Top NFC (Operational) Refunds (Operational) Tap to Pay on Android (Operational) Card Readers (Operational) Online Payments (Operational) Card Readers: Solo (Operational) Card Readers: Air & 3G (Operational) Card Readers: Total, On & Super (Operational) Tap to Pay on iPhone (Operational) Solo Cloud API (Operational)