SumUp incident
[Latin America] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
SumUp is currently experiencing a major incident affecting Ordering & Floor Plan, which began 47 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2026, 12:58 PM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Sep 05, 2026, 01:22 PM UTC
Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.
- monitoring Sep 05, 2026, 06:03 PM UTC
Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Degraded performance)