Sumsub incident

Data Processing Delays - Reporting Tools Affected

Major Resolved View vendor source →

Sumsub experienced a major incident on September 29, 2022 affecting API and MobileSDK and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 06:22 PM UTC
Resolved
Sep 29, 2022, 07:48 PM UTC
Duration
1h 26m
Detected by Pingoru
Sep 29, 2022, 06:22 PM UTC

Affected components

APIMobileSDKWebSDK

Update timeline

  1. investigating Sep 29, 2022, 06:09 PM UTC

    Currently applicant checks take significant longer time, than usually. No data has been lost and the system should be caught up shortly.

  2. investigating Sep 29, 2022, 06:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 29, 2022, 06:22 PM UTC

    Issue identified on our side. KYC checks take significantly longer time. LiveChat widgets are also affected. Customer support available only via e-mail or TG chat.

  4. monitoring Sep 29, 2022, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 29, 2022, 07:48 PM UTC

    This incident has been resolved.