Sumsub experienced a minor incident on December 2, 2022 affecting API and MobileSDK and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
APIMobileSDKWebSDK
Update timeline
- identified Dec 02, 2022, 05:17 PM UTC
Our service has encountered a technical problem preventing us from getting a response from the external source responsible for providing AML matches. In some cases, there may be an increase in verification time. Our team together with AML provider are actively investigating the incident and we will update you with more details as we have them.
- resolved Dec 02, 2022, 06:12 PM UTC
This incident has been resolved.