Sumsub experienced a minor incident on May 31, 2023 affecting API, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2023, 07:22 AM UTC
Starting from 5:15 UTC, some clients, primarily from Southeast Asia, may experience issues with their requests to our API: Connection timeout. The issue is on our infrastructure partner Cloudflare side. Together with Cloudflare we are investigating the problem and will provide details soon.
- investigating May 31, 2023, 07:23 AM UTC
We are continuing to investigate this issue. Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/
- investigating May 31, 2023, 08:39 AM UTC
The Issue has partial affect on Sumsub clients. We are continuing to investigate this issue. Cloudflare has set the critical priority to this issue. Related Cloudflare status can be tracked here https://www.cloudflarestatus.com/
- resolved May 31, 2023, 09:44 AM UTC
This incident has been resolved.