Sumsub incident

API Access Issue for a part of clients on growing plans (self-service)

Notice Resolved View vendor source →

Sumsub experienced a notice incident on November 29, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 06:25 PM UTC
Resolved
Nov 29, 2023, 02:00 PM UTC
Duration
—
Detected by Pingoru
Nov 29, 2023, 06:25 PM UTC

Update timeline

  1. resolved Nov 29, 2023, 06:25 PM UTC

    Timeframe: 2:00 PM - 5:00 PM UTC Issue: Some self-service clients may have encountered a 402 HTTP error due to a billing service update. Current Status: Resolved. All services are functioning normally. Client Action: None required.