Sumsub incident
Potential Performance Impact Notice Due to Data Center Technical Difficulties
Sumsub experienced a minor incident on April 18, 2024 affecting API and MobileSDK and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 18, 2024, 06:40 PM UTC
One of our Data Centers is currently experiencing technical difficulties. The services remain operational with possible impact on performance, which potentially might result in longer verification process. We apologize for any inconvenience this may cause and are currently doing our best to resolve this as quickly and safely as possible. We will continue to monitor the situation and provide another update in 30 minutes, or sooner if there are any significant changes.
- investigating Apr 18, 2024, 07:09 PM UTC
We are still actively investigating the issue and will provide another update in 30 minutes, or sooner if there are any significant changes.
- monitoring Apr 18, 2024, 07:32 PM UTC
We are pleased to inform you that the technical issues affecting our Data Center have been successfully resolved. Our services are now fully operational without any performance impacts. Our team is actively working on clearing any cases that were affected during the disruption. We will continue to monitor the system closely to ensure stability and optimal performance. Should there be any further issues, we will take immediate action and provide you with an update.
- resolved Apr 18, 2024, 08:14 PM UTC
We are happy to announce that all issues related to the recent technical difficulties at our Data Center are now fully resolved. We have conducted thorough checks and confirm that service performance remains perfect and all affected cases have been cleared. Thank you for your patience!