Sumsub experienced a minor incident on July 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 11, 2024, 11:10 AM UTC
We experienced a brief disruption in our API services on July 11th, 2024, between 10:34 and 10:40 (UTC), during which some requests to api.sumsub.com returned 5XX errors. Our team swiftly addressed the issue, and the platform was fully operational and stable after six minutes. We are conducting a thorough investigation to understand the root cause and implement measures to prevent future occurrences. If you continue to experience any issues, please contact Sumsub Support for assistance. We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.