Sumsub incident

Incident Report: Temporary Elevation of API Errors During Planned Infrastructure Change (09:05–09:40 UTC)

Minor Resolved View vendor source →

Sumsub experienced a minor incident on December 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 02:03 PM UTC
Resolved
Dec 16, 2024, 09:00 AM UTC
Duration
—
Detected by Pingoru
Dec 16, 2024, 02:03 PM UTC

Update timeline

  1. resolved Dec 16, 2024, 02:03 PM UTC

    09:05 to 09:40 UTC (35 minutes) During this period, a small number of 5XX errors may have been observed by some of our clients accessing our API endpoints. These errors were caused by an issue encountered during a planned infrastructure change. We are pleased to inform you that the service is operating normally, and no further action is required. If you experience any lingering issues or have concerns following this incident, please don't hesitate to contact Sumsub Support for assistance.