Sumsub incident

MSDK crashing while opening ID photo screen

Minor Resolved View vendor source →

Sumsub experienced a minor incident on April 6, 2023 affecting MobileSDK, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2023, 12:30 PM UTC
Resolved
Apr 06, 2023, 01:05 PM UTC
Duration
35m
Detected by Pingoru
Apr 06, 2023, 12:30 PM UTC

Affected components

MobileSDK

Update timeline

  1. investigating Apr 06, 2023, 12:30 PM UTC

    We are currently investigating the issue.

  2. resolved Apr 06, 2023, 01:05 PM UTC

    This incident has been resolved.

  3. postmortem Apr 06, 2023, 04:11 PM UTC

    Minor bug caused by back-end update. Issue was detected only on the old versions of MSDK \(1.18.\*\) Impact: Several dozens of users who were using an outdated version of the mobile SDK.