Sumsub incident

Technical Issue with document uploading availability

Notice Resolved View vendor source →

Sumsub experienced a notice incident on May 12, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 02:03 PM UTC
Resolved
May 12, 2023, 11:00 AM UTC
Duration
—
Detected by Pingoru
May 12, 2023, 02:03 PM UTC

Update timeline

  1. resolved May 12, 2023, 02:03 PM UTC

    Date: 2023-05-12 Duration: 11:00 UTC - 11:09 UTC (9 minutes) Impact: Document uploading and fetching from the dashboard were not working. Incident Summary On May 12, 2023, our system experienced a disruption in document uploading and downloading functionality on the dashboard. The issue persisted for 9 minutes, during which time requests failed with HTTP 500 errors. Users were unable to upload documents or access them from the dashboard. Our team promptly investigated the issue and resolved it. We apologize for any inconvenience this incident may have caused, and we remain committed to providing reliable and high-quality service to our users. We will continue to monitor the situation and implement necessary measures to prevent similar issues in the future. Timeline 11:00 UTC - Received alerts from the monitoring system and initiated an investigation. 11:02 UTC - Root cause identified. 11:07 UTC - Root cause addressed and fixed. 11:09 UTC - Service restored and returned to normal.