SugarCRM incident

Sugar Cloud DE 02 is down

Major Resolved View vendor source →

SugarCRM experienced a major incident on January 9, 2026 affecting Europe (Sugar Cloud DE 02), lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 07:49 AM UTC
Resolved
Jan 09, 2026, 07:58 AM UTC
Duration
9m
Detected by Pingoru
Jan 09, 2026, 07:49 AM UTC

Affected components

Europe (Sugar Cloud DE 02)

Update timeline

  1. investigating Jan 09, 2026, 07:49 AM UTC

    Sugar Cloud DE 02 went down.

  2. resolved Jan 09, 2026, 07:58 AM UTC

    Sugar Cloud DE 02 recovered.