SugarCRM incident

Sugar Cloud AU 02 and Sugar...

Major Resolved View vendor source →

SugarCRM experienced a major incident on January 11, 2026 affecting APAC (Sugar Cloud AU 01) and APAC (Sugar Cloud AU 02), lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2026, 01:08 AM UTC
Resolved
Jan 11, 2026, 01:34 AM UTC
Duration
26m
Detected by Pingoru
Jan 11, 2026, 01:08 AM UTC

Affected components

APAC (Sugar Cloud AU 01)APAC (Sugar Cloud AU 02)

Update timeline

  1. investigating Jan 11, 2026, 01:08 AM UTC

    Sugar Cloud AU 01 went down.

  2. resolved Jan 11, 2026, 01:34 AM UTC

    Sugar Cloud AU 01 recovered.