SugarCRM incident

Sugar Cloud UK 01 and Sugar...

Major Resolved View vendor source →

SugarCRM experienced a major incident on January 20, 2026 affecting North America (Sugar Cloud Premium US 02) and United Kingdom (Sugar Cloud UK 01), lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 06:18 PM UTC
Resolved
Jan 20, 2026, 10:25 PM UTC
Duration
4h 7m
Detected by Pingoru
Jan 20, 2026, 06:18 PM UTC

Affected components

North America (Sugar Cloud Premium US 02)United Kingdom (Sugar Cloud UK 01)

Update timeline

  1. investigating Jan 20, 2026, 06:18 PM UTC

    Sugar Cloud Premium US 02 went down.

  2. resolved Jan 20, 2026, 10:25 PM UTC

    Sugar Cloud UK 01 recovered.