Studentnet incident

iOS AuthentID authenticator app failing to send push notifications

Resolved after 2 hours 14 minutes, affecting Studentnet AuthentID MFA, on November 1, 2026.

resolved Nov 01, 2026, 11:42 PM UTC

Certificates have been renewed and records created in reminder management system.

Started
Nov 01, 2026, 09:27 PM UTC
Resolved
Nov 01, 2026, 11:42 PM UTC
Duration
2h 14m
Detected by Pingoru
Nov 01, 2026, 09:27 PM UTC

Affected components

Studentnet AuthentID MFA

Update timeline

  1. investigating Nov 01, 2026, 09:27 PM UTC

    The iOS version of school's customised AuthentID authenticator app is unable to send push notifications. This disrupts the MFA completion workflow.

  2. resolved Nov 01, 2026, 11:42 PM UTC

    Certificates have been renewed and records created in reminder management system.

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