Studentnet Outage History

There were 2 Studentnet outages since February 9, 2026 totaling 2h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.studentnet.net

Notice February 10, 2026

AWS outage affecting some schools

Detected by Pingoru: Feb 10, 2026, 09:40 PM UTC
Resolved: Feb 10, 2026, 10:20 PM UTC
Duration: 40m

Affected: Studentnet SmartID - Authentication SSO

Timeline · 2 updates

investigating Feb 10, 2026, 09:40 PM UTC

We are currently investigating an AWS outage that may affect a handful of schools. More information on the AWS incident is located here: https://health.aws.amazon.com/health/status
resolved Feb 10, 2026, 10:20 PM UTC

All of the monitoring canaries have returned to the OK state. So schools should no longer be affected at this stage. Please report any incidents to (02) 9281 1626

Read the full incident report →

Notice February 9, 2026

SMS Broadcast outage affecting delivery of SMS 2FA

Detected by Pingoru: Feb 09, 2026, 02:11 AM UTC
Resolved: Feb 09, 2026, 03:58 AM UTC
Duration: 1h 47m

Affected: Studentnet AuthentID MFA

Timeline · 5 updates

investigating Feb 09, 2026, 02:11 AM UTC

We are currently investigating an incident with SMS broadcast. All outbound SMSs are showing as being "enroute" meaning that they are being processed and will eventually be processed but there will be some form of delay.
identified Feb 09, 2026, 02:31 AM UTC

We have identified this as being an issue at our SMS gateway SMS Broadcast. They have acknowledged the problem on their status page located at: https://smsbroadcast.statuspage.io/
identified Feb 09, 2026, 02:49 AM UTC

Further information about the SMS delivery issue... Telstra has confirmed the issue on their end and they are currently working to resolve it. SMS delivery and sending may continue to be impacted. Some SMS messages are being delivered but the majority are "Enroute"
monitoring Feb 09, 2026, 03:44 AM UTC

Studentnet is starting to see the successful delivery of outbound SMS text messages but we have yet to receive confirmation from either SMS Broadcast or Telstra that the issue has been resolved.
resolved Feb 09, 2026, 03:58 AM UTC

The incident has been reolved. We will be requirng further information from our gateway. Please report any further issues to (02) 9281 1626.

Read the full incident report →

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