Ongoing since 08:55 PM UTC, affecting Cloud (Third party services) and Cloud (cloud.strapi.io).
Update: Our upstream hosting provider has traced the issue to their US-East region. Strapi Cloud projects hosted there may still be returning HTTP 500 errors. We’re temporarily moving affected Strapi instances to another US region so they’re back online while the provider works on a fix. We will post the next update in 1 hour, or sooner if something changes.
Affected components
Update timeline
- investigating Nov 11, 2026, 08:55 PM UTC
We are currently experiencing an incident with our upstream hosting provider. Some users may be experiencing HTTP 500 errors. We are working with our provider to resolve the incident, and will provide updates as they come.
- investigating Nov 11, 2026, 09:31 PM UTC
Update: Our upstream hosting provider has traced the issue to their US-East region. Strapi Cloud projects hosted there may still be returning HTTP 500 errors. We’re temporarily moving affected Strapi instances to another US region so they’re back online while the provider works on a fix. We will post the next update in 1 hour, or sooner if something changes.
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