StoreFeeder had 13 outages in the last 2 years totaling 497h 1m of downtime — averaging 0.5 incidents per month.
There were 13 StoreFeeder outages since September 22, 2025 totaling 497h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've identified an intermittent issue with the eBay listing page whereby the condition and duration fields are not being populated and this is preventing listing upload. We have identified the issue and we're now working on fix.
This incident has been resolved.
Dear Customers, We are aware of reports of degraded performance affecting Shopify and are currently monitoring the situation. As this issue appears to be originating from Shopify's services, some customers may experience delays with Shopify-related actions, including order downloads, stock updates, listing updates, or other synchronisation processes. We are actively monitoring the situation and will provide further updates as soon as more information becomes available. At this time, there is no need to contact StoreFeeder Support regarding this issue unless you are experiencing problems that persist after Shopify has confirmed the incident has been resolved. Thank you for your patience and understanding. Kind Regards, StoreFeeder Support
This incident has been resolved.
Dear Customers, We are aware of reports of degraded service affecting DHL. Initial investigations indicate that this issue is originating from DHL rather than StoreFeeder. We are continuing to monitor the situation and are awaiting further updates from DHL. There is no need to contact support regarding this at this time. We will provide further updates as soon as more information becomes available. Kind regards, StoreFeeder Support
Dear Customers, We are seeing that DHL service has returned to normal. We will resolve this incident here. Kind regards, StoreFeeder Support
We have been informed by Amazon of ongoing issues with some of their API feeds. This may effect the updating of both inventory and shipping updates from StoreFeeder to Amazon. https://sellercentral.amazon.com/sp-api-status?locale=en-US Amazon are working to resolve this issue. We will update this page when we have any more information.
We have been informed that this issue has now been resolved
Dear Customers, We are aware of a performance issue this morning that is affecting product and order searches. Our team is actively investigating and we will share updates as soon as more information becomes available. We appreciate your patience while we work to resolve this. There is no need to raise a support ticket for this issue at this time. Kind regards, StoreFeeder Support
UPDATE: You can still use the Orders and Products grids for your searches. This issue only affects the search boxes on the top right and above the grids
We have identified and resolved the issue. Your experience using the search boxes for Orders and Products should now be back to normal. Kind Regards, StoreFeeder Support
We are aware of an issue since the V4.12.0 update to the StoreFeeder App that is failing on the location validation in the picking process. We are investigating this now. In the meantime, we suggest people avoid setting pickwaves with to the following validation types: *Location and Single Product *Location and Product Quantity All other validation types are working as expected, This is also affecting the scanning of Totes when pickwaves are set to consolidated picking type. This can be overidden by putting a manual note in the input box and this will let you proceed.
The issue has been identified and a fix is being implemented.
The fix has gone live (V4.12.1) and testing has been successful. We are currently monitoring,
This incident has been resolved.
We are currently aware of an issue affecting DHL services, which appears to be causing disruption. Please note that this is not a StoreFeeder-related issue, and we are actively monitoring the situation. There is no need to contact support regarding this, as we are already aware and investigating. We will provide an update as soon as we receive confirmation that DHL services are back to normal. Thank you for your patience. StoreFeeder Support
We have received reports that this issue is resolved and people are producing labels now
We have been made aware that some customers are experiencing issues with their Amazon connections. We are investigating as a top priority and will update this page with any updates as we find them There is no need to contact us again if you are affected.
The problem was discovered and isolated. All integrations should reconnect successfully now.
This incident has been resolved.
Dear StoreFeeder Users, We’re currently aware of an issue preventing some users from logging in to StoreFeeder. This appears to be caused by CloudFlare outside of StoreFeeder, but it is affecting login access for certain accounts. Our team is actively investigating and monitoring the situation through our external channels. If you are already logged in, please continue to use StoreFeeder as normal — however, we recommend that you do not log out until the issue is resolved. We will provide further updates as soon as we have more information. Kind regards, The StoreFeeder Team
The CloudFlare incident has been reported as resolved
We’re aware of a major Amazon Web Services (AWS) outage currently affecting a range of online services, including couriers, marketplaces, and webstores. (https://www.bbc.co.uk/news/live/c5y8k7k6v1rt?app-referrer=push-notification) Please note that StoreFeeder itself is not directly affected, but because we connect to external systems which could be, you may experience issues including, but not limited to: - Shipping labels not being generated - Updates to sales channels failing - Error messages appearing when communicating with couriers or marketplaces - Connections to accounting platforms (Xero etc) These issues are beyond our control and depend on when each affected service restores normal operation. We’ll continue to monitor the situation closely. Thank you for your patience and understanding.
AWS started slowly recovering their services. Our team continues to monitor the situation.
This incident has been resolved.
We have had some reports of slowness of the system affecting some of our users. We are aware of the issue and we are investigating as a matter of urgency. If this is affecting you, there is no need to contact support. We will keep this page live with updates.
We have identified an external issue with one of our databases, We are working on this, and it should be resolved very soon.
The issue has been resolved and we are currently monitoring.
This incident has been resolved.
We have received a few reports that DPD is not allowing customers to generate labels. We are currently investigating this, but it does appear to be a DPD issue.
DPD have confirmed that the issue is on their end and are working to resolve the issue.
We have had confirmation overnight that DPD have resolved the issue.