Stord incident

Shopify orders are ingesting as expected.

Minor Resolved

Stord experienced a minor incident on February 11, 2026 affecting Orders, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 05:52 PM UTC
Resolved
Feb 11, 2026, 06:50 PM UTC
Duration
58m
Detected by Pingoru
Feb 11, 2026, 05:52 PM UTC

Affected components

Orders

Update timeline

  1. investigating Feb 11, 2026, 05:52 PM UTC

    We are investigating an issue affecting webhook receipt of orders from Shopify. Orders in Shopify are safe and we will begin processing them as soon as the issue is resolved. Orders submitted through the public API are not affected.

  2. identified Feb 11, 2026, 06:06 PM UTC

    Job processing configuration is causing restarts. Working to restore a known good configuration.

  3. monitoring Feb 11, 2026, 06:21 PM UTC

    Order job processing has been restored and orders are now processing. Shopify orders submitted during this incident should now successfully process, and we are monitoring that queue.

  4. resolved Feb 11, 2026, 06:50 PM UTC

    Shopify orders are ingesting as expected.