Stord incident
Shopify orders are ingesting as expected.
Minor Resolved
Affected components
Orders
Update timeline
- investigating Feb 11, 2026, 05:52 PM UTC
We are investigating an issue affecting webhook receipt of orders from Shopify. Orders in Shopify are safe and we will begin processing them as soon as the issue is resolved. Orders submitted through the public API are not affected.
- identified Feb 11, 2026, 06:06 PM UTC
Job processing configuration is causing restarts. Working to restore a known good configuration.
- monitoring Feb 11, 2026, 06:21 PM UTC
Order job processing has been restored and orders are now processing. Shopify orders submitted during this incident should now successfully process, and we are monitoring that queue.
- resolved Feb 11, 2026, 06:50 PM UTC
Shopify orders are ingesting as expected.
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