Stord had 3 outages in the last 2 years totaling 4h 39m of downtime — averaging 0.1 incidents per month.
There were 3 Stord outages since February 6, 2026 totaling 4h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating the issue.
Lag is decreasing as the queue catches up. We are continuing to monitor until we are back at the normal processing rate.
System has been restored to normal all status events are up to date.
The issue is now resolved.
We are investigating an issue affecting webhook receipt of orders from Shopify. Orders in Shopify are safe and we will begin processing them as soon as the issue is resolved. Orders submitted through the public API are not affected.
Job processing configuration is causing restarts. Working to restore a known good configuration.
Order job processing has been restored and orders are now processing. Shopify orders submitted during this incident should now successfully process, and we are monitoring that queue.
Shopify orders are ingesting as expected.
A temporary database disruption was impacting order ingestion and processing. Upstream and downstream systems were impacted. We are recovering and assessing impact to order flow, including reprocessing any that were disrupted.
Continuing to reprocess orders captured during outage.
The issue is now resolved. All orders affected have been reprocessed.