Resolved after 19 minutes, affecting Customer Portal and Tools, on November 18, 2025.
All functionality has been fully restored. The issue was related to a Cloudflare dependency, which has now been resolved.
Affected components
Customer PortalTools
Update timeline
- investigating Nov 18, 2025, 06:09 PM UTC
We’re currently experiencing an issue affecting product updates on subscriptions made through the merchant and customer portals. Our team is actively working to identify the cause and restore full functionality.
- resolved Nov 18, 2025, 06:29 PM UTC
All functionality has been fully restored. The issue was related to a Cloudflare dependency, which has now been resolved.
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