Stay AI incident

Intermittent Issues with Subscription Product Updates

Minor Resolved View vendor source →

Stay AI experienced a minor incident on November 18, 2025 affecting Customer Portal and Tools, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 06:09 PM UTC
Resolved
Nov 18, 2025, 06:29 PM UTC
Duration
19m
Detected by Pingoru
Nov 18, 2025, 06:09 PM UTC

Affected components

Customer PortalTools

Update timeline

  1. investigating Nov 18, 2025, 06:09 PM UTC

    We’re currently experiencing an issue affecting product updates on subscriptions made through the merchant and customer portals. Our team is actively working to identify the cause and restore full functionality.

  2. resolved Nov 18, 2025, 06:29 PM UTC

    All functionality has been fully restored. The issue was related to a Cloudflare dependency, which has now been resolved.