Resolved after 37 minutes, affecting 3rd Party Integrations, on June 16, 2023.
All systems clear! We did confirm that the outage was connected to MongoDb - to resolve this issue, we were able to upgrade our systems and Retention Engine is now operational.
Affected components
Update timeline
- monitoring Jun 16, 2023, 07:50 PM UTC
We are currently determining the confirmed root cause, it appears Retention Engine had an outage specifically attributed to MongoDb. A fix has been identified, and we are actively working on deploying. In the interim, customers will navigate through the standard Stay Ai cancellation flow until all systems for RE can be deemed operational.
- monitoring Jun 16, 2023, 07:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 16, 2023, 08:28 PM UTC
All systems clear! We did confirm that the outage was connected to MongoDb - to resolve this issue, we were able to upgrade our systems and Retention Engine is now operational.
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