Resolved after 1 day, affecting Analytics and Dashboard, on November 2, 2023.
Our team is currently making updates to the Executive Dashboard within your merchant portal, which has temporarily caused the Total Subscriber/Total Subscription graph data for October 31st to missing information. Please be advised that this issue is isolated only to the Total Subscriber/Total Subscription line graph for October 31st and has not impacted data on the merchant portal elsewhere. We apologize for this inconvenience and are working swiftly to update this data to reflect the correct information! In the interim, if you need access to this data, please reach out to your CS team member
Affected components
Update timeline
- identified Nov 02, 2023, 05:34 PM UTC
Our team is currently making updates to the Executive Dashboard within your merchant portal, which has temporarily caused the Total Subscriber/Total Subscription graph data for October 31st to missing information. Please be advised that this issue is isolated only to the Total Subscriber/Total Subscription line graph for October 31st and has not impacted data on the merchant portal elsewhere. We apologize for this inconvenience and are working swiftly to update this data to reflect the correct information! In the interim, if you need access to this data, please reach out to your CS team member
- resolved Nov 03, 2023, 05:47 PM UTC
This incident has been resolved and the data will be backfilled shortly.
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