Resolved after 1 day 10 hours, affecting Analytics and Dashboard, on November 15, 2023.
Our team is currently making updates to the Executive Dashboard within your merchant portal, which has temporarily caused the Total Subscriber/Total Subscription graph to have a display issue for from 11/8-11/15. Please be advised that this issue is isolated only to the display of the Total Subscriber/Total Subscription line graph for these dates and has not impacted data on the merchant portal elsewhere. We apologize for this inconvenience and are working swiftly to update this data to reflect the correct information! In the interim, if you need access to this data, please reach out to your CS team member and they can pull it for you.
Affected components
Update timeline
- monitoring Nov 15, 2023, 03:30 PM UTC
Our team is currently making updates to the Executive Dashboard within your merchant portal, which has temporarily caused the Total Subscriber/Total Subscription graph to have a display issue for from 11/8-11/15. Please be advised that this issue is isolated only to the display of the Total Subscriber/Total Subscription line graph for these dates and has not impacted data on the merchant portal elsewhere. We apologize for this inconvenience and are working swiftly to update this data to reflect the correct information! In the interim, if you need access to this data, please reach out to your CS team member and they can pull it for you.
- resolved Nov 17, 2023, 01:34 AM UTC
This incident has been resolved.
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