Resolved after 3 hours 5 minutes, affecting Customer Portal, on August 28, 2025.
This incident was caused by a recent optimization to the customer portal, which led to the portal loading before Shopify’s context was fully ready. The issue has been resolved.
Affected components
Update timeline
- identified Aug 28, 2025, 05:52 PM UTC
We are aware of an issue where some customers are unable to log into their portals on the first attempt and need to refresh the page. Our team has identified the root cause and is actively working on a permanent fix.
- resolved Aug 28, 2025, 08:58 PM UTC
This incident was caused by a recent optimization to the customer portal, which led to the portal loading before Shopify’s context was fully ready. The issue has been resolved.
Your product runs on more than Stay AI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services