Stax Payments experienced a notice incident on January 10, 2024 affecting Settlements, Fees, and Payouts, lasting 21h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements, Fees, and Payouts
Update timeline
- identified Jan 10, 2024, 07:05 PM UTC
We have identified a delay in funding that is impacting some merchants. Our teams are working to resolve the issue and we will provide an update as more information becomes available.
- resolved Jan 11, 2024, 04:37 PM UTC
This incident has been resolved.