Stax Payments experienced a minor incident on February 7, 2024 affecting Settlements, Fees, and Payouts, lasting 17h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements, Fees, and Payouts
Update timeline
- identified Feb 07, 2024, 07:03 PM UTC
We have identified a funding delay impacting some merchants. Some customers who expected to be funded today 2/7 will now be funded tomorrow 2/8.
- resolved Feb 08, 2024, 12:55 PM UTC
This incident has been resolved.