Stax Payments incident

Surcharging Fees

Minor Resolved View vendor source →

Stax Payments experienced a minor incident on February 15, 2024 affecting Settlements, Fees, and Payouts, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 09:02 PM UTC
Resolved
Feb 15, 2024, 11:55 PM UTC
Duration
2h 53m
Detected by Pingoru
Feb 15, 2024, 09:02 PM UTC

Affected components

Settlements, Fees, and Payouts

Update timeline

  1. investigating Feb 15, 2024, 09:02 PM UTC

    We have detected a potential issue around surcharging fees. Teams are apprised of the situation and are actively investigating.

  2. resolved Feb 15, 2024, 11:55 PM UTC

    This incident has been resolved.