Stax Payments experienced a minor incident on May 3, 2024 affecting Settlements, Fees, and Payouts, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements, Fees, and Payouts
Update timeline
- investigating May 03, 2024, 03:25 PM UTC
We are currently aware that some merchants have experienced a delay in funding. Teams are currently investigating.
- identified May 03, 2024, 04:15 PM UTC
We have identified the issue and merchants who have been impacted. We will continue to provide additional details to affected parties directly as needed.
- resolved May 03, 2024, 08:39 PM UTC
This incident has been resolved.