Stax Payments experienced a minor incident on May 21, 2024 affecting Settlements, Fees, and Payouts, lasting 20h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements, Fees, and Payouts
Update timeline
- identified May 21, 2024, 06:47 PM UTC
We have just been notified by our third-party vendor, Authorize.net, that some merchants may have experienced a funding delay with their May 20th settlements. Authorize.net is working to correct this issue and ensure that all merchants have their funds as quickly as possible. Our support teams are apprised of the situation and fielding inbound customer inquiries.
- resolved May 22, 2024, 03:16 PM UTC
This incident has been resolved.