Stax Payments incident

Multi-Factor Authentication SMS Delivery Delays

Minor Resolved View vendor source →

Stax Payments experienced a minor incident on June 5, 2024 affecting SMS Notifications, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 07:38 PM UTC
Resolved
Jun 05, 2024, 08:44 PM UTC
Duration
1h 5m
Detected by Pingoru
Jun 05, 2024, 07:38 PM UTC

Affected components

SMS Notifications

Update timeline

  1. investigating Jun 05, 2024, 09:01 PM UTC

    We have been notified by our third party vendor Twilio that they are experiencing SMS delivery delays, which is impacting the ability for merchants to use Multi-Factor Authentication when accessing their Stax merchant account. Twilio is working on resolving the issue and we will continue to provide updates as they are made available.

  2. monitoring Jun 05, 2024, 09:03 PM UTC

    Our SMS partner has addressed the issue and we are monitoring recovery.

  3. resolved Jun 05, 2024, 09:03 PM UTC

    The SMS delivery issue has been resolved.