Stax Payments experienced a notice incident on July 25, 2024, lasting 20h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 25, 2024, 04:45 PM UTC
We have identified an issue related to some features within Onboarding and Disputes handling that may be impacting a small subset of customers. Our teams are working on a resolution and will continue to provide updates.
- monitoring Jul 25, 2024, 06:00 PM UTC
A fix has been implemented and we are monitoring signs of recovery. We will continue to provide updates.
- monitoring Jul 25, 2024, 09:20 PM UTC
We are continuing to observe a reduction of impact to customers within our systems. Updates will continue to be provided.
- resolved Jul 26, 2024, 01:17 PM UTC
This incident has been resolved.