Stax Payments experienced a minor incident on August 2, 2024 affecting Analytics and Reporting, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics and Reporting
Update timeline
- investigating Aug 02, 2024, 02:12 PM UTC
Teams are currently investigating a reporting delay within the Stax Pay and Stax Connect platforms. We will continue to provide updates.
- identified Aug 02, 2024, 02:44 PM UTC
Teams have identified the cause and are working toward a resolution.
- monitoring Aug 02, 2024, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 02, 2024, 03:29 PM UTC
This incident has been resolved.