Stax Payments incident

Issue with 3rd Party Vendor - NMI Performance Degradation

Notice Resolved View vendor source →

Stax Payments experienced a notice incident on October 10, 2024, lasting 14h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 10:22 PM UTC
Resolved
Oct 11, 2024, 12:42 PM UTC
Duration
14h 19m
Detected by Pingoru
Oct 10, 2024, 10:22 PM UTC

Update timeline

  1. investigating Oct 10, 2024, 10:22 PM UTC

    We are aware that NMI is currently experiencing an issue that is affecting our ability to process some credit card payments in a timely manner. See https://status.transactiongateway.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

  2. monitoring Oct 10, 2024, 10:34 PM UTC

    NMI reporting a fix has been applied. We are closely monitoring.

  3. resolved Oct 11, 2024, 12:42 PM UTC

    NMI Resolved its issue.