Stax Payments experienced a major incident on March 12, 2025 affecting Settlements, Fees, and Payouts, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements, Fees, and Payouts
Update timeline
- identified Mar 12, 2025, 05:26 PM UTC
Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions. We apologize for the potential disruption to your business.
- resolved Mar 12, 2025, 08:46 PM UTC
This incident has been resolved.