Starburst Galaxy incident

Looker client timeouts

Resolved after 39 days 12 hours, on February 22, 2024.

identified Feb 26, 2024, 05:38 PM UTC

We have identified the cause and are working on a fix.

Started
Feb 22, 2024, 10:57 PM UTC
Resolved
Apr 02, 2024, 11:50 AM UTC
Duration
39d 12h
Detected by Pingoru
Feb 22, 2024, 10:57 PM UTC

Update timeline

  1. investigating Feb 22, 2024, 10:57 PM UTC

    We are experiencing sporadic timeouts for heavily loaded Looker clients. We are actively investigating this incident and will update once we have more details.

  2. identified Feb 26, 2024, 05:38 PM UTC

    We have identified the cause and are working on a fix.

  3. resolved Apr 02, 2024, 11:50 AM UTC

    This incident has been resolved.

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