Starburst Galaxy incident

ODBC client connectivity issues

Resolved after 8 hours 17 minutes, on May 17, 2024.

identified May 17, 2024, 05:36 PM UTC

We are currently experiencing connection issues impacting ODBC clients. We’ve identified the root-cause and mitigated the issue for impacted customers. We are actively working on a system wide fix. We'll update again in 4 hours.

Started
May 17, 2024, 03:27 PM UTC
Resolved
May 17, 2024, 11:44 PM UTC
Duration
8h 17m
Detected by Pingoru
May 17, 2024, 03:27 PM UTC

Update timeline

  1. identified May 17, 2024, 03:27 PM UTC

    We are currently experiencing connection issues impacting ODBC clients. We've identified the root cause in a third party library and are working on a fix. We apologize for any inconvenience. We'll update again in an hour.

  2. identified May 17, 2024, 05:36 PM UTC

    We are currently experiencing connection issues impacting ODBC clients. We’ve identified the root-cause and mitigated the issue for impacted customers. We are actively working on a system wide fix. We'll update again in 4 hours.

  3. resolved May 17, 2024, 11:44 PM UTC

    We have deployed the fix. This incident has been resolved.

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