Starburst Galaxy incident

Elevated error rates in query submission

Resolved after 39 days 21 hours, affecting AWS us-east1, on June 26, 2024.

resolved Aug 05, 2024, 05:52 PM UTC

The issue was identified and addressed on July 9th. The fix was verified the following day.

Started
Jun 26, 2024, 08:23 PM UTC
Resolved
Aug 05, 2024, 05:52 PM UTC
Duration
39d 21h
Detected by Pingoru
Jun 26, 2024, 08:23 PM UTC

Affected components

AWS us-east1

Update timeline

  1. investigating Jun 26, 2024, 08:23 PM UTC

    We have detected elevated error rates in query submission. We are currently investigating this issue.

  2. investigating Jun 26, 2024, 09:14 PM UTC

    Error rates have returned to normal after approximately 21 minutes of elevated error rates. We are continuing to investigate the underlying cause.

  3. investigating Jul 04, 2024, 08:59 AM UTC

    We have detected elevated error rates in query submission in AWS us-east-1 and eu-central-1 regions. Error rates have returned to normal after approximately 31 minutes of elevated error rates. We are continuing to investigate the underlying cause.

  4. resolved Aug 05, 2024, 05:52 PM UTC

    The issue was identified and addressed on July 9th. The fix was verified the following day.

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