Starburst Galaxy incident

Cloudflare issues causing new cluster creation issues

Resolved after 6 hours 39 minutes, affecting AWS ap-northeast1 and Azure centralindia and 1 more, on September 18, 2024.

monitoring Sep 18, 2024, 05:03 PM UTC

Based on our investigation, we expect query latencies to be slightly higher than usual. Also based on our internal testing we are fairly certain cluster creation flows are not impacted. We will continue to monitor the situation.

Started: Sep 18, 2024, 04:17 PM UTC
Resolved: Sep 18, 2024, 10:57 PM UTC
Duration: 6h 39m
Detected by Pingoru: Sep 18, 2024, 04:17 PM UTC

Affected components

AWS ap-northeast1Azure centralindiaGCP asia-south1AWS ap-southeast1Azure eastusGCP asia-southeast1AWS ap-southeast2Azure eastus2GCP europe-west2AWS ca-central1

Update timeline

investigating Sep 18, 2024, 04:17 PM UTC

We are currently investigating this issue.
identified Sep 18, 2024, 04:22 PM UTC

Due to a vendor experiencing problems, you may have difficulty creating new clusters. If you experience issues, please retry
monitoring Sep 18, 2024, 05:03 PM UTC

Based on our investigation, we expect query latencies to be slightly higher than usual. Also based on our internal testing we are fairly certain cluster creation flows are not impacted. We will continue to monitor the situation.
resolved Sep 18, 2024, 10:57 PM UTC

All systems are operational at this point

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