Starburst Galaxy incident
Connectivity issues to new started or resumed Galaxy clusters
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Resolved after 31 minutes, on December 5, 2024.
The cloud provider has implemented a fix - we are continuing to monitor the situation, but from what we can see so far, no customers have been affected by this issue.
Update timeline
- identified Dec 05, 2024, 06:21 PM UTC
Our monitoring alerted us to an issue with connecting to newly started or resumed Galaxy clusters. The root cause has been identified as an incident in one of our cloud providers
- monitoring Dec 05, 2024, 06:43 PM UTC
The cloud provider has implemented a fix - we are continuing to monitor the situation, but from what we can see so far, no customers have been affected by this issue.
- resolved Dec 05, 2024, 06:53 PM UTC
This incident has been resolved.
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