Starburst Galaxy incident

We have identified issues in retrieving the results from Snowflake data sources.

Resolved after 1 day 22 hours, on August 1, 2025.

monitoring Aug 02, 2025, 08:43 AM UTC

The fix has been deployed to Production. We are monitoring the change.

Started
Aug 01, 2025, 08:08 AM UTC
Resolved
Aug 03, 2025, 06:33 AM UTC
Duration
1d 22h
Detected by Pingoru
Aug 01, 2025, 08:08 AM UTC

Update timeline

  1. investigating Aug 01, 2025, 08:08 AM UTC

    We are investigating the problem.

  2. identified Aug 01, 2025, 11:21 AM UTC

    We have reported the problem to Snowflake.

  3. identified Aug 01, 2025, 11:43 AM UTC

    We have escalated the problem with Snowflake.

  4. identified Aug 01, 2025, 01:06 PM UTC

    We have a potential workaround for the issue and are working on a plan to release it to Production.

  5. monitoring Aug 02, 2025, 08:43 AM UTC

    The fix has been deployed to Production. We are monitoring the change.

  6. resolved Aug 03, 2025, 06:33 AM UTC

    This incident has been resolved.

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