Starburst Galaxy incident

Elevated error rates in Starburst Galaxy

Resolved after 2 hours 2 minutes, affecting Starburst Galaxy UI and AWS ap-northeast1 and 1 more, on August 21, 2025.

resolved Aug 21, 2025, 08:01 PM UTC

This incident has been resolved. Galaxy was affected by upstream network issues from our provider Cloudflare. We will be investigating ways to make our systems more resilient during future network disruptions. (See https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 for details of the upstream issue.)

Started
Aug 21, 2025, 05:58 PM UTC
Resolved
Aug 21, 2025, 08:01 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 21, 2025, 05:58 PM UTC

Affected components

Starburst Galaxy UIAWS ap-northeast1Azure centralindiaGCP asia-south1AWS ap-southeast1Azure eastusGCP asia-southeast1AWS ap-southeast2Azure eastus2GCP europe-west2

Update timeline

  1. investigating Aug 21, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2025, 06:39 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 21, 2025, 08:01 PM UTC

    This incident has been resolved. Galaxy was affected by upstream network issues from our provider Cloudflare. We will be investigating ways to make our systems more resilient during future network disruptions. (See https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 for details of the upstream issue.)

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