Starburst Galaxy incident

PrivateLink connections issues

Resolved after 1 hour 33 minutes, affecting AWS ap-northeast1 and AWS ap-southeast1 and 1 more, on August 13, 2026.

monitoring Aug 13, 2026, 02:30 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 13, 2026, 02:05 PM UTC
Resolved
Aug 13, 2026, 03:39 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 13, 2026, 02:05 PM UTC

Affected components

AWS ap-northeast1AWS ap-southeast1AWS ap-southeast2AWS ca-central1AWS eu-central1AWS eu-west1AWS eu-west2AWS eu-west3AWS us-east1AWS us-east2

Update timeline

  1. identified Aug 13, 2026, 02:05 PM UTC

    We are investigating an issue causing clusters and pipelines connected via AWS/Azure PrivateLink to fail to start, with queries timing out. Clusters using standard (non-PrivateLink) connectivity are not affected. Our team has identified the likely area (an Istio/networking change) and is working to confirm and remediate. We will post updates as we learn more.

  2. monitoring Aug 13, 2026, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2026, 03:39 PM UTC

    This incident has been resolved.

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