Staffbase Outage History

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Staffbase had 61 outages in the last 2 years totaling 132h 14m of downtime — averaging 2.5 incidents per month.

There were 61 Staffbase outages since September 9, 2025 totaling 132h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.staffbase.com

Critical September 22, 2026

[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in Europe

Detected by Pingoru
Sep 22, 2026, 02:43 PM UTC
Resolved
Sep 23, 2026, 07:31 AM UTC
Duration
16h 47m
Timeline · 4 updates
  1. investigating Sep 22, 2026, 02:43 PM UTC

    We are investigating an issue with Microsoft Azure affecting parts of our European services. Some customers may experience intermittent errors or slow loading when using Common Features. We are monitoring the situation closely and will provide further updates as more information becomes available.

  2. identified Sep 22, 2026, 03:39 PM UTC

    The issue is worsening and our European services are currently unavailable for many customers. We have identified an ongoing issue with Microsoft Azure affecting the platform and are monitoring the situation closely.

  3. monitoring Sep 22, 2026, 04:17 PM UTC

    We have taken measures to address the issue affecting European services, and service availability has improved. Microsoft Azure continues to report an active regional degradation. We are monitoring the platform closely while recovery is verified.

  4. resolved Sep 23, 2026, 07:31 AM UTC

    Service availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](mailto:[email protected] "[email protected]") in case you're still having any problems. We’re happy to help!

Read the full incident report →

Major September 21, 2026

[European System] [App/Intranet/Email] - Degraded performance

Detected by Pingoru
Sep 21, 2026, 09:30 AM UTC
Resolved
Sep 22, 2026, 08:15 AM UTC
Duration
22h 44m
Timeline · 4 updates
  1. investigating Sep 21, 2026, 09:30 AM UTC

    We have received reports that some customers on the European system are experiencing severely degraded performance when using the Staffbase web application. You can see on which system your application is hosted by going to Studio > Settings > API Access. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [[email protected]](mailto:[email protected] "[email protected]").

  2. identified Sep 21, 2026, 11:10 AM UTC

    Performance levels on the European system have returned to normal. However, we have identified that the Search function is currently not working as expected. Our teams are investigating this issue and working on a resolution.

  3. monitoring Sep 21, 2026, 04:20 PM UTC

    We have taken measures to address the degraded performance and the issue affecting Search on the European system. Performance levels have improved and Search functionality has been restored. We will continue to monitor the system closely to ensure everything remains stable.

  4. resolved Sep 22, 2026, 08:15 AM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](https://[email protected]) in case you're still having any problems. We’re happy to help!

Read the full incident report →

Notice September 4, 2026

[App/Intranet/Email] [German System / US System] - Delay in Email Delivery due to Microsoft 365/Outlook server issues on the receiving end

Detected by Pingoru
Sep 04, 2026, 12:06 PM UTC
Resolved
Sep 04, 2026, 03:05 PM UTC
Duration
2h 59m
Timeline · 3 updates
  1. identified Sep 04, 2026, 12:06 PM UTC

    Some customers might experience delayed delivery of emails sent from Staffbase (Email Modern and notification emails). Our investigation confirmed the emails were sent successfully from our side; the delay is caused by the recipient's mail provider, Microsoft 365/Outlook, temporarily deferring incoming messages during a period of high load on their end. No action is needed. Delayed emails should arrive as the receiving mail server works through its queue. Due to this issue, some customers with Microsoft 365/Outlook might not be able to receive answers to our Support Tickets right now, so feel free to use our ticket portal via support.staffbase.com. Thank you for your patience while this is being addressed. If you have any questions regarding this topic, please reach out to our support team at [email protected].

  2. resolved Sep 04, 2026, 03:05 PM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](https://[email protected]) in case you're still having any problems. We’re happy to help!

  3. resolved Sep 04, 2026, 03:08 PM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Read the full incident report →

Notice September 3, 2026

[App/Intranet] [Global] - Brief service disruption

Detected by Pingoru
Sep 03, 2026, 10:09 AM UTC
Resolved
Sep 02, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 03, 2026, 10:09 AM UTC

    Between 15:15 and 15:30 UTC (17:15-17:30 CEST) on September 2, some customers experienced elevated error rates and slow performance, affecting both our EU- and US-hosted environments. This was caused by an internal deployment change and resolved on its own within about fifteen minutes once traffic was rerouted back to normal. We’re sorry for the disruption this caused. If you’re still seeing any related issues, please reach out to us at [email protected] - we’re happy to help.

Read the full incident report →

Major August 31, 2026

[App/Intranet/Email] [Global] - Degraded Performance of AI Navigator, Podcast Generation and other AI parts of Staffbase

Detected by Pingoru
Aug 31, 2026, 10:08 AM UTC
Resolved
Aug 31, 2026, 12:09 PM UTC
Duration
2h 1m
Timeline · 3 updates
  1. investigating Aug 31, 2026, 10:08 AM UTC

    Affected feature: Staffbase AI (Navigator, Podcast, Email/Page generation) Some customers may be experiencing trouble with our AI tools and encountering error messages when interacting with them. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [email protected].

  2. monitoring Aug 31, 2026, 11:06 AM UTC

    We have taken measures to resolve the issue and restore the full functionality of all AI tools/parts within Staffbase. We will continue to monitor the systems until we are sure the issue is fully resolved.

  3. resolved Aug 31, 2026, 01:10 PM UTC

    This incident has been resolved. The Navigator and other affected AI features are fully functional again. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!

Read the full incident report →

Notice July 7, 2026

Service disruption in the German datacenter (NO CDN)

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Feb 14, 2018, 04:40 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption in the German datacenter. Images might not load if your app is hosted on the german datacenter and CDN is turned off. Our team is working to identify the root cause. We will post additional updates as soon as possible.

  2. monitoring Jul 07, 2026, 02:09 PM UTC

    A solution has been implemented and we are monitoring the system actively. Images should load again like expected. If you see any unusual behaviour please report it to [email protected]

  3. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved. We apologize for the inconvenience.

Read the full incident report →

Notice July 7, 2026

Service disruption: www.staffbase.com

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Mar 20, 2018, 01:51 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jul 07, 2026, 02:09 PM UTC

    The website is back up.

  2. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption for our website www.staffbase.com Our team is working to identify the root cause. We will post additional updates as soon as possible.

Read the full incident report →

Minor July 7, 2026

Service disruption in the German datacenter

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Jun 13, 2018, 01:07 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive. Our team is working to identify the root cause. We will post additional updates as soon as possible.

  2. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved. We apologize for the inconvenience.

Read the full incident report →

Notice July 7, 2026

Service disruption in the US datacenter

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Apr 24, 2018, 03:25 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a partial outage in our US datacenter. Availability of apps might be decreased. Our team is working to identify the root cause. We will post additional updates as soon as possible.

  2. identified Jul 07, 2026, 02:09 PM UTC

    The cause has been identified and we are about to implement a solution.

  3. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved. We apologize for the inconvenience.

Read the full incident report →

Notice July 7, 2026

Service disruption: Forms not working on Internet Explorer 11

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Sep 11, 2018, 04:02 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption for our Forms Plugin, which might not work on Internet Explorer 11. Our team is working to identify the root cause. We will post additional updates as soon as possible.

  2. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved and our Forms are working on Internet Explorer 11 again. We apologize for the inconvenience.

Read the full incident report →

Notice July 7, 2026

Service disruption: Open Groups

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Sep 27, 2018, 04:34 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved and the "Open Groups" feature is working again. Some users might have lost their internal and/or their open groups. The internal groups can be re-added with your next user import. Please feel free to reach out to us via [email protected] if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.

  2. identified Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption with our "Open Groups" feature. Users who are manually removing themselves from a Open Group might be also removed from internal and/or conditional groups. This could cause the menu to disappear. Our team is working hard to identify the root cause. We will keep you posted!

Read the full incident report →

Notice July 7, 2026

Encoding error within menu entries

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Feb 08, 2019, 12:06 PM UTC
Duration
—
Timeline · 3 updates
  1. identified Jul 07, 2026, 02:09 PM UTC

    The cause has been identified and we are about to implement a solution.

  2. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved and the fix is live. We apologize for the inconvenience.

  3. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing an encoding error within the Staffbase Apps. Some menu entries and the admin panel might show a wrong encoding for umlauts. Our team is working to identify the root cause. We will post additional updates as soon as possible.

Read the full incident report →

Minor July 7, 2026

Feature Disruption: Notification emails of scheduled post are sometimes send too early

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Nov 15, 2018, 03:33 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a feature disruption for the German and International system. While using the "Schedule Post" feature of news posts, emails could be sent out instantly. The emails which are sent might lead to the still unpublished article which is not accessible for users yet. We advise customers to not schedule news posts with email notifications at the moment. Our team is working to identify and mitigate the root cause. Please feel free to reach out to us via [email protected] if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience. We will post additional updates as soon as possible.

  2. identified Jul 07, 2026, 02:09 PM UTC

    The cause has been identified and we are about to implement a solution. We will post additional updates as soon as possible.

  3. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved. We apologize for the inconvenience. Please feel free to reach out to us via [email protected] if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.

Read the full incident report →

Notice July 7, 2026

Delay in email delivery

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Apr 18, 2019, 11:04 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved. We apologize for the inconvenience.

  2. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a delay for emails being sent from our system (notifications, invitations, updates). Our team is working to identify the root cause. We will post additional updates as soon as possible. Please feel free to reach out to us via [email protected] if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.

Read the full incident report →

Minor July 7, 2026

Service disruption in the German data center (media files)

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
May 02, 2019, 08:36 AM UTC
Duration
—
Timeline · 3 updates
  1. identified Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption in the German data center. Your media files might be loading periodically slow or might be unreachable. Our team is working to identify the root cause. We will post additional updates as soon as possible.

  2. identified Jul 07, 2026, 02:09 PM UTC

    We are continuing to work on a fix for this issue. The issue should be gone for new uploads but some older images might be still unreachable right now.

  3. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved. Please feel free to reach out to us via [email protected] if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.

Read the full incident report →

Minor July 7, 2026

Partial service disruption: static content widgets

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
May 03, 2019, 03:03 PM UTC
Duration
—
Timeline · 2 updates
  1. identified Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a partial service disruption within our static content widget. The static content widget is often being used on static pages to pull dynamic information from user profiles (e.g. first name, last name and other profile data) to display it on a static page. Please do not attempt to save any changes for static pages containing this widget, as it might cause the widget to not work anymore. Our team already identified the issue and is working on a fix, which will be deployed automatically. If you see your widget not working anymore - please do not hesitate to contact [email protected] so we can have a look at it directly. We will post additional updates as soon as possible.

  2. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved and your web app will be updated within the next hours. Please feel free to reach out to us via [email protected] if you need further guidance or have questions concerning this issue. We apologize for the inconvenience and thank you for your patience.

Read the full incident report →

Notice July 7, 2026

Service disruption in the German datacenter (Search API)

Detected by Pingoru
Jul 07, 2026, 02:09 PM UTC
Resolved
Jul 11, 2019, 12:12 PM UTC
Duration
—
Timeline · 3 updates
  1. resolved Jul 07, 2026, 02:09 PM UTC

    The issue has been resolved and all the users should appear in the search again. We apologize for the inconvenience. Feel free to reach out to us via [email protected] if you need any assistance or help.

  2. identified Jul 07, 2026, 02:09 PM UTC

    The cause has been identified and we are about to implement a solution. We will keep you posted. Feel free to reach out to us via [email protected] if you need any assistance or help.

  3. investigating Jul 07, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption for our API in our German Datacenter. You might not get any results from searches in the employee directory, admin panel as well as directly via the API. Our team is working to identify the root cause. We will post additional updates as soon as possible. Feel free to reach out to us via [email protected] if you need any assistance or help.

Read the full incident report →